Frequently Asked Questions

ARTWORK & FILE SPECS

What is the largest sewing area on a cap for a domestically embroidered design?

The largest area is 4 inches width by 2 inches height.

Each logo is unique and needs to be sized appropriately for the product. Best scenario is to work with our Embroidery Customer Service team to review your logo and sizing.

Can you match my logo colors?

Yes! We can match almost any logo color as well as PMS and Pantone colors.

What kind of artwork is required?

The better the art, the better result in the finished product. In most cases a JPEG, PNG or PDF file is sufficient. Art files can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it..

What size resolution files should I provide to the art and embroidery department?

We recommend at least 300 DPI files. We can work with less, but 300 DPI files provide a high-quality resolution.

What file format is best to provide?

We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe Illustrator. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.

DIGITIZING

What does “digitizing” my logo mean?

Digitizing your logo is the process of transferring artwork into a file that runs the embroidery machine. These are industry specific programs and something that can’t be done with general desktop software.

If I don't have vector artwork to provide...

We charge $40.00 per piece of vector artwork created.

If I do have vector artwork to provide...

There is no fee for processing the artwork.

If I have a digitized file, can you use it?

If you have a DST file (used for Tajima machinery) we can probably use it. We would like to sample the file to insure it meets our QC standards.

TURN-AROUND TIME

What is the turn-around time for artwork proof?

We usually provide an artwork proof within 5 - 7 business days starting from the day we get complete information.

What is the standard turn-around time for a first time order?

We will ship your embroidery order in 10 working days from logo approval. New logos usually take 3 - 5 days to setup. Standard re-orders ship in 10 working days.

MATERIALS

What brand thread do you use?

We primarily use Madeira brand thread.

SUPPORT

Who should I contact if I have questions or need help with my order?

Please contact your embroidery customer service representative for all your needs at 866 304-5468.

Frequently Asked Questions

ARTWORK & FILE SPECS

DIGITIZING

TURN-AROUND TIME

MATERIALS

SUPPORT

Services

Connect

Resources

Legal

Programs

Frequently Asked Questions

ARTWORK & FILE SPECS

DIGITIZING

TURN-AROUND TIME

MATERIALS

SUPPORT

Services

Connect

Resources

Legal