Frequently Asked Questions
ARTWORK & FILE SPECS
The largest area is 4 inches width by 2 inches height.
Each logo is unique and needs to be sized appropriately for the product. Best scenario is to work with our Embroidery Customer Service team to review your logo and sizing.
Yes! We can match almost any logo color as well as PMS and Pantone colors.
We recommend at least 300 DPI files. We can work with less, but 300 DPI files provide a high-quality resolution.
We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe Illustrator. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.
Digitizing your logo is the process of transferring artwork into a file that runs the embroidery machine. These are industry specific programs and something that can’t be done with general desktop software.
There is a one time set-up charge of $40.00.
If you have a DST file (used for Tajima machinery) we can probably use it. We would like to sample the file to insure it meets our QC standards.
We usually provide an artwork proof within 5 - 7 business days starting from the day we get complete information.
We will ship your embroidery order in 10 working days from logo approval. New logos usually take 3 - 5 days to setup. Standard re-orders ship in 10 working days.
We primarily use Madeira brand thread.
Please contact your embroidery customer service representative for all your needs at 866 304-5468.