Frequently Asked Questions

ARTWORK & FILE SPECS

What is the largest sewing area on a cap for a domestically embroidered design?
What is the best size for my logo?
Can you match my logo colors?
What kind of artwork is required?
What size resolution files should I provide to the art and embroidery department?
What file format is best to provide?

DIGITIZING

What does “digitizing” my logo mean?
Is there a charge to digitize my artwork?
If I have a digitized file, can you use it?

TURN-AROUND TIME

What is the turn-around time for artwork proof?
What is the standard turn-around time for a first time order?

MATERIALS

What brand thread do you use?

SUPPORT

Who should I contact if I have questions or need help with my order?